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FAQ

Return/refund policy

Dragon kayak is dedicated to offering our members the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Should you have any questions or concerns about this policy or an item you have received, please reach out to our Member Relations Team for assistance via the Contact Us section of your Account online.

5 Year Limited Warranty

This warranty is effective for kayaks purchased after July 2016 and only applies to Dragon Kayak brand. This warranty does not apply to commercial use or hire/fleet companies. This warranty means the plastic hull of your kayak will be free of any manufacturing defects in workmanship and materials for five years from the day of purchase, and if it is not we will replace it, refund it, or repair it for you. This warranty does not apply to fixtures, fittings, parts or gear, purchased with the kayak regardless of whether the gear was purchased as part of a kayak package deal or individually.

 

In the event that a claim against this warranty is granted, Dragon Kayak reserves the right to choose whether the final warranty resolution is repair, replacement or refund. All cost to return the kayak is at the owners expense.

This warranty does not apply if the damage or fault is caused by one of the following activities or phenomena.

 

  • Normal wear and tear,
  • Abuse or poor maintenance,
  • Chemical spills or fires
  • Any alterations or modifications (other than those carried out by Dream Kayaks),
  • Poor storage or anchorage,
  • transportation of kayaks,

 

Delivery and Handling times

Once your order has successfully been processed and payment has been made, you will receive an order confirmation via email. This will contain information on the shipping time for each item on your order. We will generally dispatch your order within two business days.

 

Delivery times vary depending on the product you have ordered and the delivery address

Deliveries typically occur within:

 

  • 2-5 days to Metro areas.
  • 5-7 days to rurals.
  • up to 14 days to WA, TAS, and NT.

 

Delays may occur during holiday and peak periods or extreme weather conditions

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